Privacy Policy 

Eva & Blake operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Eva & Blake is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. Personal information does not include data collected anonymously or de‑identified so that it cannot reasonably identify you. Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

Contact details including your name, address, billing address, shipping address, phone number, and email.
Financial information including credit card, debit card, and bank account numbers, payment details, transaction information, payment confirmations, and other payment data.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your previous transactions.
Communications with us, including the information you provide when contacting customer support.
Device information such as information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information regarding your interaction with the Services, including how and when you navigate or use them.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, use the Services, communicate with us, or otherwise provide your personal information.
Automatically through the Services, including via cookies and similar technologies.
From our service providers, when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on your interactions with us or the Services you use, we may use your personal information for the following purposes:

Providing, tailoring, and improving the Services: to process your orders, manage accounts, arrange shipping and returns, enable you to post reviews, remember your preferences, and create a personalised shopping experience, including product recommendations.
Marketing and advertising: to send marketing communications via email, text, or post, and to show online advertisements on the Services or other websites based on your activity.
Security and fraud prevention: to authenticate your account, secure payments, detect and prevent fraud or malicious activity, and protect our services.
Communicating with you: to provide customer support and maintain our business relationship.
Legal reasons: to comply with applicable law, respond to legal requests, investigate potential violations of our policies, or enforce our rights.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

To Shopify, vendors, and other service providers who perform services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, fulfilment, and shipping.
To business and marketing partners for promotional services or personalised advertising.
With your consent or at your request, for example to facilitate shipping or social media integrations.
Within our corporate group or affiliates.
In connection with business transactions such as mergers or bankruptcy, to comply with legal obligations, enforce our terms or policies, and protect the Services, our rights, and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services and enable certain features, including personalised advertising. Information submitted to the Services is shared with Shopify and, in some cases, with third parties in other countries. Shopify is responsible for the processing of personal information for these purposes, including responding to your requests to exercise your rights. More information: Shopify Privacy Policy at https://www.shopify.com/legal/privacy

Third Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Your use of third-party sites is at your own risk.

Children’s Data

The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. Parents or guardians may contact us at info@eva-blake.com to request deletion of such information.

Security and Retention of Your Information

No security system is perfect. Information transmitted to us may not be fully secure. We retain personal information as long as necessary to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, or enforce our contracts and policies.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access / Know: request access to personal information we hold about you.
Delete: request deletion of personal information.
Correct: request correction of inaccurate personal information.
Portability: request a copy of your personal information or its transfer to a third party.
Managing communication preferences: opt out of marketing communications.

You can exercise these rights via the Services or by contacting us at info@eva-blake.com. We will not discriminate against you for exercising these rights.

Complaints

If you have complaints about how we process your personal information, please contact us at info@eva-blake.com. Depending on your location, you may also have the right to file a complaint with the relevant Canadian privacy authority.

International Transfers

We may transfer personal information outside Canada. Appropriate safeguards and legal mechanisms will be applied for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The updated policy will be posted on our website, with the “Last updated” date amended as necessary.

Contact

For questions about this Privacy Policy or your rights, please contact us at info@eva-blake.com